The benefits of digital PIN delivery

Proxama PIN white paper This 11-page white paper makes the case for adopting digital mechanisms for PIN delivery in place of traditional paper-based systems.

It begins by laying out the disadvantages of delivering PINs by mail or courier for both card issuers and customers in relation to cost, user experience and risk of fraud. It then describes and evaluates four key mechanisms for digital PIN delivery — SMS, voice-based IVR, online banking and mobile apps.

The paper then outlines the reductions in cost, time and fraud and the increases in convenience, security and choice that these four digital mechanisms offer for card issuers and customers in different markets.

This paper has been produced and sponsored by Proxama and has been approved by the NFC World+ editorial team.

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This 11-page document is available free of charge to NFC World+ Knowledge Centre members (PDF format, 3.35MB).

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This item is part of the Mobile Payments Knowledge Centre.